Shipping & Delivery Policy

At Emirati Pet Shop, we provide safe and reliable delivery for families across the UAE and Saudi Arabia, including customers who live in distant cities. Shipping fees vary depending on your location and include all necessary arrangements to ensure your kitten arrives safely and comfortably.

What’s Included in the Delivery Fee

Your delivery fee covers:

• Air transport or professional ground transport, depending on distance

• Secure, airline-approved kitten travel crate

• Kitten care package, including:

  • The kitten’s familiar food

  • A care and guidance manual

  • Essential comfort items for the journey

How We Prepare Kittens for Travel

Before shipping, we spend time playing with and socializing each kitten so they remain calm and confident during travel. Our kittens are accustomed to their travel crates and show no signs of fear or distress.

For every trip, we ensure the kitten has:

• Sufficient food and fresh water

• Constant monitoring by trained professionals

• A stable, comfortable environment during transport

We always aim to minimize travel time and schedule the fastest, most direct routes whenever possible.

Why We Prefer Air Transport

Long-distance car travel can be stressful for kittens, and if not handled professionally, it can be unsafe. That is why we choose air transport whenever feasible. Air travel is:

• Faster and less stressful

• Handled by experienced pet transport professionals

• Better controlled for temperature and comfort

Your kitten is kept at a stable body temperature throughout the flight, regardless of outside weather changes, ensuring comfort and safety at all times.

Home Delivery for Your Convenience

We deliver your kitten to your home address, so you do not need to travel to the airport. After the kitten arrives in your city, our team will coordinate a professional delivery to your doorstep.

Each travel crate is clearly labeled with:

• Your full name

• Home address

• Phone number

This ensures your kitten is easily identified and safely delivered.

Express Delivery Available

We offer express delivery within 24 hours when available.

Once your registration is complete, we will provide you with the flight schedule so you know exactly when your kitten will arrive in your city.

Receiving Your Kitten

We recommend that you be at home 1–2 hours after the kitten lands in your city, as the delivery van will arrive soon after.

When your kitten is delivered, please:

1. Physically inspect the kitten to confirm they are safe and unharmed

2. Provide a government-issued ID or driver’s license for verification

3. Sign to confirm delivery

Once you receive your kitten, please call us to confirm safe arrival and feel free to leave a review on our website. Your feedback helps us continue improving our services.